Our Promise
passportsize-photo.online uses AI-powered compliance checking to process your photo according to published government requirements for your selected country and document type. We verify dimensions, background color, head positioning, face proportions, and dozens of other specifications.
If your photo is rejected, you experience a billing or technical issue, you purchased credits you did not use, or you are unhappy with the service, you can request a full refund within 30 days of purchase.
When You Can Request a Refund
- Your photo was rejected by a government authority, embassy, consulate, passport office, or official online submission system.
- There was a technical or quality issue with the service or the delivered file.
- You were charged incorrectly, including duplicate or unintended charges.
- You purchased credits you did not use and would like them refunded.
- You are not satisfied with the service and contact us within 30 days of purchase.
Helpful Information to Include
To help us resolve your request quickly, please include your account email address and any relevant order details. If your photo was rejected, include the rejection notice or screenshot if available.
Refund Request Deadline
Refund requests should be submitted within 30 days of the original purchase date.
How to Request a Refund
- Email support@passportsize-photo.online with the subject line "Refund Request".
- Include your account email address and any relevant order details.
- If your photo was rejected, attach the rejection notice or screenshot if available.
- We respond to refund requests within 48 hours.
- Refunds are returned to your original payment method and typically appear within 5–10 business days after processing.
Our Commitment
We review every refund request promptly and fairly. Our goal is to make the service easy to trust and easy to resolve if something goes wrong.
Every rejection we learn about helps us improve our compliance rules and product experience for future customers.
Contact
Refund questions? Reach us at support@passportsize-photo.online. We respond within 24–48 hours.